Troy Container Line Enhances Customer Service with Launch of New Website
Troy Container Line, one the world’s largest American-owned NVOCCs, today announced the launch of its new interactive website, www.TroyLines.com. Comprehensive and easily navigated, the site enhances the user-experience for Troy’s international customer base.
With a commitment to personalized customer service, Troy Container Line designed its new website with the convenience of its global customers in mind. Online rate tools, a complete list of shipping destinations and
origins, and up-to-date sailing schedules enable web-users to conveniently research solutions for individual shipping needs. A language translator is a special feature of the site, along with a freight calculator, tracking and tracing tools, and currency converter. Warehouse pick-up and delivery services, as well as bookings, can also be quoted and secured via the website.
“In 2011, more than 50 percent of Troy Container Line’s rate quotes were generated through our website and online bookings have increased by an estimated 25
percent in recent months. This signified a major shift in what our customers are looking for in terms of web-based service,” commented Michael Cadden Troy, CEO of Troy Container Line. “With our new website, we now offer an enhanced, comprehensive virtual shipping hub that
offers clients with round-the-clock service from anywhere in the world.”
In addition to learning about industry news, Troy Container Line customers can register for its e-newsletter, learn about the company’s ongoing charitable efforts, and discover its team of dedicated personnel.
To learn more about Troy Container Line or to view its new website, visit www.TroyLines.
About Troy Container Line
Founded in 1984 as a Non-Vessel Operating Common Carrier, Troy has become one of the largest companies in its industry. From 21 strategically placed warehouses, Troy Container Line serves the needs of more than 2,000 customers with 700 destinations on six continents.
Since its inception, founder Michael Troy realized the level of service his company, as an NVOCC, could provide individual shippers over that of steamship lines. For the past twenty-eight years, this has become the driving force behind every facet of Troy Container Line’s operations. This is exemplified in the company’s mission statement, which is to provide the ultimate in personalized customer service. Please visit www.TroyLines.com or call 1-800-331-0058 for additional information.